Description
Key Accountabilities:
Role purpose:
Assist the Head of Digital by:
- Providing strong, experience-based Audio-Visual (AV) technical support to QOSM’s museographical AV and digital array.
- Performing daily start-up checks, preventive and responsive maintenance activities (experience with Watchout blending v4 is essential) to ensure a seamless, high-quality, and up-to-date AV experience at QOSM.
- Supporting the future-proofing of digital media exhibits, including content, software, and hardware
Duties & responsibilities:
- Carry out the Museum’s AV and interactive opening and closing procedures, ensuring all systems are fully operational before public access and properly shut down at the end of the day.
- Ensure all visual elements, screens, and projection systems are functioning and displaying the correct content.
- Conduct regular (typically every 2 hours) and periodic checks to verify that all galleries are operating smoothly from an AV perspective.
- Proactively identify and troubleshoot potential technical and safety issues, implement timely resolutions, and maintain the operational integrity of the Museum’s gallery and exhibition experiences.
- Support AV setup requirements for exhibitions.
- Plan and execute routine system checks, maintenance tasks, and frontline repairs.
- Install software and hardware updates or upgrades across physical and conceptual attractions as required.
- Upload new content (text, images, and other digital assets) via content management software, in coordination with the Senior Digital Media Specialist.
- Maintain accurate work logs, document system checks and findings, and ensure reporting aligns with approved internal systems.
- Contribute to quarterly and annual reports on the condition and inventory of AV equipment.
- Perform cleaning, maintenance, repair, and necessary upgrades or replacements of low-level server and rack apparatus to maintain optimal performance.
- Ensure secure data practices and safe internet usage.
- Verify that all machines, switches, and appliances are used safely and securely.
- Maintain a clean, safe working environment and adhere to approved health and safety protocols. Working at height may be required (within 5 meters of the finish floor).
- Follow proper safety procedures, including the appropriate care and handling of tools, equipment, and materials.
- Inspect equipment, mounts, and supports to ensure compliance with safety standards; immediately report and coordinate the resolution of any issues with the Head of Digital.
- Ensure all practices align with Qatar Museums' (QM) policies and procedures.
Qualifications/Requirements:
- Higher diploma or bachelor’s degree in technology, computing, science communication, or a relevant field.
- Relevant industry certifications such as CTS, CAT, Crestron/Extron system control (preferred).
- Programming skills are considered an added advantage.
- Industry training from recognized manufacturers such as Barco, Sony, or Panasonic (desirable but not essential).
- Intermediate understanding of fibre optics used for digital video and USB transmission protocols.
- Familiarity with X86 computer/server environments operating on Windows 10/11.
- Basic knowledge of electrical hazards and the ability to identify and report unsafe electrical practices.
- Strong interest and ability to stay current with emerging technologies and industry trends.
- Enthusiasm for implementing new ideas and improving workflow and gallery best practices.
- Good organizational skills and attention to detail.
- Self-motivated with a strong sense of responsibility.
- Reliable interpersonal conduct, particularly with regard to punctual and precise execution of daily AV routines.
- Effective problem-solving abilities.
- Fluency in English (spoken and written).