Patient Counselor

1. Job PURPOSE:

• To counsel the patient according to their needs & wishes

1. ROLE AND RESPNSIBILITIES:

• Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment.
• Regular Follow-up of All Leads in Recommended time.
• Weekly and Quarterly Meeting Attendance Compulsory.
• To Achieve and Maintain Goal of Patient Retention Ratio.
• To Achieve and Maintain Goal of Lead Conversion.
• To Achieve Goal of Patient Conversion.
• To Handle and Resolve Patient Grievances in recommended period of time.
• To Follow & improve Standard Operating Protocols set by the organization.
• Get regular training & knowledge about all services.
• To achieve Business Goal.
• To ensure best patient experience.
• To attend training programs, workshops & other activities organized by the company
• Suggestions related to services to Patient
• Cross selling & Upselling of treatment packages to the patients.
• Regular calling to the patients
• Provide best Hospitality to each and every patient.
• Be responsible for the welfare of each individual in the unit and do all possible to solve problems.
• To provide guidelines to patient to improve Skin health
• Improvement of Counselling Skill as Per Analysis of Audit Report.
• Updation of report on daily basis & analysis of the report
• To do ethical Counseling to the each and every patient
• Additional Responsibility Given By Management and Superior.
• For Category S (Small ) clinics Counselor is Responsible for the all tasks of Front Desk.
• Cash Handling, Cash Deposit, General Administration Work.
• General Accounting Work.
• Taking Patient Photographs according to Protocol and updating in Software
• Updating Daily, Weekly and monthly report Regularly.
• Maintain Stock Report
• Do Admin Work
• Do Maintenance Work

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person