Description
DESCRIPTION:
AWS is known for its customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler.
Key job responsibilities
- Design and implement enterprise-scale Generative AI solutions using Amazon Q and AWS AI/ML services
- Guide cross-functional teams in integrating AI solutions while considering user experience and accessibility
- Ensure security compliance and best practices in AI implementation
A day in the life
About the team
We are a diverse group of technologists passionate about making AI accessible and valuable to enterprises. Our team combines technical expertise with a commitment to ethical AI development. We support each other's growth while pushing the boundaries of what's possible with generative AI technologies.
ABOUT AWS:
Diverse Experiences
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
BASIC QUALIFICATIONS:
- 2+ years of experience with one of the following: SQL, Business Intelligence platforms, data engineering
- 2+ years of software development with object-oriented language experience
- 2+ years of experience developing dashboards with a Business Intelligence platform such as QuickSight, Tableau, PowerBI, Looker, Thoughtspot, Microstrategy, Sisense, Domo, etc.
- 1+ years of AI/ML implementation or experimentation (e.g., Generative AI, Generative BI, Agentic AI)
PREFERRED QUALIFICATIONS:
- Experience leading the architecture and implementation of AI/ML workloads
- Proven track record of delivering robust, scalable solutions in complex technical environments as well as delivering successful enterprise-scale Gen AI implementations
- International consulting or professional services sales and delivery experience
- Strong track record of CI/CD implementation in enterprise environments
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with selling consulting/professional services
- Bachelor's degree, or 5+ years of professional or military experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, a