Description
DESCRIPTION:
Project Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.
Kuiper Devices & Systems team is looking for an experienced ServiceNow Application Development Engineer to join our team. This role will be responsible for the configuration, development, and ongoing maintenance of the ServiceNow platform, ensuring that it meets the needs of our business while delivering a smooth, high-quality user experience. As the ServiceNow Application Development Engineer, you’ll manage and configure modules, implement workflows, and provide technical support, playing a key role in driving process automation and enhancing service delivery across the organization.
Key job responsibilities
- Configuration & Scripting - Customize forms, fields, and UI elements using JavaScript, Glide API, and ServiceNow scripting to meet business requirements.
- Process Automation - Develop and enhance business rules, UI policies, and automation scripts to improve service efficiency.
- Integration & API Development - Build and maintain integrations with external systems using REST/SOAP APIs, MID Servers, and third-party tools.
- Release & Upgrade Management - Support ServiceNow upgrades and new feature deployments, ensuring mínimal disruption and compatibility with existing configurations.
- User Support & Troubleshooting - Provide technical expertise in debugging and resolving system performance issues related to development and customization.
- Reporting & Analytics - Create dashboards, reports, and data analytics tools to improve decision-making and service delivery.
A day in the life
About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
BASIC QUALIFICATIONS:
- Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
- Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
- 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
- 3+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
PREFERRED QUALIFICATIONS:
- Proven experience Agile scrum/Kanban methodology.
- Experience with JavaScript, Perl or PHP is strongly preferred.
- Experience customizing or developing reports from data residing in relational databases.
- Experience with web service integrations using REST, SOAP, etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.