Description
ABOUT GREYSTAR
JOB DESCRIPTION SUMMARY
The Concierge plays a vital role in creating a welcoming and seamless experience for prospective and current residents at our Active Adult community. This team member serves as a key point of contact for residents, offering exceptional customer service, coordinating community programs, and serving as a knowledgeable resource for daily needs and inquiries.
In partnership with the Community Manager and team, this role supports the full resident lifecycle—from initial inquiry through move-in and beyond. Responsibilities include assisting with the sales and marketing process, preparing for resident tours, coordinating move-in logistics, and ensuring a smooth transition into the community. This position helps drive occupancy, retention, and overall resident satisfaction by enhancing both the sales journey and the resident experience.
JOB DESCRIPTION
- Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and
- visitors while they wait to speak with a team member.
- Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed
- service request call backs as necessary.
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and
- coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
- Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
- Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries - within 24 hours.
- Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the
- community.
- Assists the community team with scheduling, planning and organizing resident activities and programs.
- Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that
- may be of interest to residents and maintains relationships and contacts with concierge vendors.
LI-AW1
The hourly range for this position is $21.00 - $25.00.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
- _ Corporate Positions_: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- _ Onsite Property Positions_: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the _listed information above due to Collective Bargaining Agreements and/or local governing authority._
Greystar will consider for employment qualified applicants with arrest and conviction records.