Description
Overview:
Responsible for the daily oversight of the branch operations under the general leadership of Branch Management. Responsible for daily coordination and administration of credit union operations and supports sales efforts while helping to create an unbeatable service experience. Performs a wide variety of complex duties related to the handling of member transactions.
Under the direction of the designated manager is responsible for establishing and maintaining member relationships in order to meet the members’ financial needs, provide extra-ordinary service, and create loyal members while meeting Branch and Corporate objectives. Responsible for originating and funding consumer loans (Credit Cards, Auto Loans, Other Consumer Loans, Home Equity Loans and Lines and Mortgage Referrals) to meet consumer loan sales objectives.
Responsibilities:
Identifies, acquires and grows new and existing consumer relationships, including deposit and loan portfolio.
Utilizes the Deep Dive to meet each member’s perceived and unperceived financial needs.
Initiates and participates in relationship building events including proactive activities such as visiting members on-site and attending community events.
Initiates proactive service calls to members, including internal lists.
Establishes new memberships, checking, savings accounts, term investments, IRAs, insurance products, consumer loans and other products and services, such as Online Banking, etc.
Performs appropriate on-boarding activities for all new and existing members, possibly including follow-up calls.
Performs a variety of file maintenance duties, including but not limited to: adding owners/signers, updating personal information, adding additional products, decedent accounts, trust certifications, and POAs as requested by members.
Cross-sells all products and services to meet member needs and achieve strategic objectives, cross-sell ratios, and member retention goals.
Initiates referrals and identifies opportunities for new referral relationships and new members.
Supports daily sales efforts of service center staff and facilitates referrals of credit union products and services, including assisting teammates in sales development.
Maintains the required knowledge of products, services, policies and procedures, laws and regulations and other compliance requirements that pertain to the deposit and lending functions.
Assists team members to ensure continuity of service and achievement of individual, team and organizational business goals.
Utilizes skills from Service Standard and other programs as directed by management.
Protects the credit union member assets by identifying all members when transacting business and giving information, adhering to security and privacy practices.
Is member focused and models the following attributes: leadership, service excellence, cultural attributes, commitments, and aligns responsibilities with the company’s core strategy, strategic objectives, brand promise, vision and value proposition.
In accordance with approved credit union objectives and guidelines, is specifically responsible for meeting performance metrics, including branch growth and profitability projections and operations.
Maintains operations procedures ensuring compliance with approved credit union policies and procedures, therein delivering a high level of member service and operational quality in the credit union.
Ensures compliance of credit union employees with established security, operations, regulatory compliance, audit, and recordkeeping policies, procedures and practices.
Responsible for and participates as necessary in branch audit functions, and prepares reports as needed, including but not limited to various branch certifications, fraud control, reconciliations, negotiable control, and monthly/quarterly audits.
Works closely with teammates to ensure that operational standards are met, and that operational issues are escalated and resolved in timely manner.
At the direction of the Retail Network Management, reviews records and reports to insure completeness, accuracy, and timeliness.
Offers guidance and instructs branch operations staff in their daily functions, including assisting with scheduling, assigning work, coordinating activities, answering questions, solving problems, helping with complex transactions and explaining policies and procedures to tellers and members.
Responsible for credit union operations, including opening, closing, and/or operating the branch on an occasional basis, in absence of on-site management.
Approves transactions and authorizes fee reversals in accordance with established authority levels.
Operates a cash drawer when needed, and processes cash and check deposits, withdrawal requests, loan payments, and general ledger transactions in accordance to credit union policies and procedures.
Protects the credit union member assets by identifying all members when transacting business and giving info