Description
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched 401k retirement saving program
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement and CEU credits
What You Will Do
- Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
- Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
- Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
- Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
- Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
Qualifications:
Education:
- High School Diploma or equivalent required
- Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred
Work Experience:
- Minimum of one year of customer service experience preferably in a health care setting required
- Excellent oral/verbal communication and customer service skills required
- PC skills including Microsoft Office
- Bilingual skills may be required as determined by operational needs
Pay Range: USD $17.49 - USD $21.80 /Hr.