Description
Description
The Laboratory Client Services Representative is an integral member of the clinical diagnostic laboratory team responsible for representing the department by means of telecommunication. Overall responsibilities center on responding to inquires made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patient’s test results and other data to healthcare professionals in a timely manner.
Responsibilities
1.Responsible for receipt and follow-up of telephone calls for core laboratories
including: Hematology; Chemistry; Endocrinology; Immunology and Microbiology. Provide doctors and healthcare professionals with laboratory test results obtained from the Laboratory Information System.
- Work with the LIS Call List Module to view and communicate critical values within the designated timeframe to the appropriate licensed professionals and in accordance with JCAHO and Mount Sinai Medical Board policies. Call abnormal and amended results in addition to any specimen messages such as QNS, No Specimen Received and Patient Mismatches, as sent to the Call List by the Central Accessioning troubleshooters and laboratory personnel.
3.Receive and process requests from clients for laboratory test add-ons; assure compliance with related policies and procedures.
4.Receive calls from Outreach clients requesting Routine and STAT specimen pick-ups and accurately communicate the request to the off-campus courier dispatch.
5.Receive calls for on-campus Routine and STAT pick-ups and dispatch hospital-based couriers to the appropriate location.
6.Receive Outreach client requests for supplies, fill out appropriate form and communicate the request to the responsible laboratory personnel.
7.Sort daily confidential HIV reports, address and stuff envelopes for forwarding to hospital locations and private practice.
8.Communicate with reference and commercial laboratories for follow-up on pending or missing patient reports and available test results. Work closely with the Central Accessioning reference lab Coordinator to resolve issues.
9.Receive requests from Outreach and Clinic locations for missing reports; print, then mail or fax reports according to the client’s request.
Qualifications
- High School Diploma or equivalent required
- Medical office experience/internship.
- Medical Assistant Certification preferred
Collective bargaining unit: SEIU 1199-MSH
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.47 - $26.60 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
SEIU 1199 at Mount Sinai Hospital, 120 - Serology - MSH, Mount Sinai Hospital
Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove