Description
Desktop Support - Level II
Job Summary
Location : Framingham, MA
Responsibilities
- Address user tickets regarding hardware, software and networking
- Conduct remote troubleshooting
- Document the tickets with troubleshooting steps and resolve the incidents
- Direct unresolved issues to the next level of support personnel
- Help create technical documentation and manuals(KA) for known issues
- Image and deploy Laptops/ Desktops/Tablets to end users
- Asset Management(stock level check, tracking, receiving)
- Coordinating office moves
Qualifications
- Possess a strong background in desktop support with a focus on remote assistance.
- Demonstrate excellent problem-solving skills and the ability to work under pressure.
- Exhibit strong communication skills to interact effectively with users and team members.
- Have a solid understanding of network infrastructure and its impact on desktop systems.
- Show proficiency in using remote support tools and technologies.
- Display a commitment to staying updated with the latest industry trends and technologies.
Certifications Required
- CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
Work Authorization:
- Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan