Description
Order Management:
- Validate order details including pricing, stock availability, and delivery timelines.
- Enter accurate data into ERP or order management systems.
Coordination & Communication:
Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment.
- Communicate with customers regarding order status, delays, or issues.
- Resolve discrepancies or complaints in a professional and timely manner.
Documentation & Reporting:
Generate invoices, delivery notes, and other shipping documents.
- Maintain updated records of orders, payments, and customer interactions.
- Prepare daily, weekly, and monthly reports on order processing status.
System Management:
Work with SQL for order processing.
- Ensure accuracy of data input and regular system updates.
Customer Service:
Provide post-sales support to customers.
- Handle returns, replacements, and refunds as per company policy.
- Maintain positive relationships with customers to ensure repeat business.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
Application Question(s):
- What system that you familiar with?
- What is your expected salary?
- Did you have the experience in doing order processing?
Experience:
- Order Processing: 1 year (preferred)
Work Location: In person