Description
Requirements and responsibilities
Primary Responsibilities:
- The ability to prioritize and manage several different tasks at once
- Support partners and customers while providing first rate customer service
- Improve partner and customer satisfaction by improving responsiveness and anticipating their needs
- Manage and solve platform issues using little to no supervision
- Proactively monitor and resolve issues with the platform
- Think critically to reproduce and resolve problem
- Document all aspects, including reproductions and resolutions within the support ticketing system
- Own escalated issues and drive them through to resolution by working with appropriate teams
- Work on-call after-hours support rotations as required
- Other duties as assigned
Requirements:
- 2+ years of experience working in Technical Support.
- Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
- Strong analytical, problem solving and troubleshooting skills
- High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.
- Team player and Fast learner - New environment and processes
- Microsoft Windows operating system experience is helpful
Desired Skills but not required
- Working knowledge of fax technology and/or telephony service