Air & Train (Customer Support)

Job Title

Air & Train Customer Support Executive

Department

Customer Support / Operations

Location: Delhi

Job Summary

We are looking for a customer-focused Air & Train Customer Support Executive to assist customers with flight and train-related inquiries, bookings, changes, and issue resolution. The role involves providing timely, accurate, and empathetic support across multiple communication channels while ensuring a smooth travel experience for customers.

Key Responsibilities

• Handle customer queries related to air and train bookings, schedules, fares, cancellations, rescheduling, and refunds
• Assist customers with ticket issuance, modifications, and revalidation:

• Resolve customer complaints and service issues in a professional and timely manner
• Coordinate with airlines, rail operators, and internal teams to ensure quick resolution
• Provide accurate information on travel policies, baggage rules, and fare conditions
• Maintain detailed records of customer interactions in CRM systems
• Ensure compliance with company policies and service quality standards
• Meet defined customer satisfaction and productivity targets

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

Application Question(s):

• Must Have Experaince in Air & Train (Customer Support)

Work Location: Remote