Description
Job Title: Reception Services Clerk
Location: The Royal Oldham Hospital OL1 2JH
Hours: Full Time (Temporary)
Reference: 85906
What you’ll be responsible for:
- Developing and maintaining effective relationships with users of the Reception Service through excellent communication and customer services skills particularly colleagues within PAA.
- Performing reception duties for receptions staffed by Reception Services including Outpatients, Physio, Cardio-Respiratory Investigations, CDC and Endoscopy units.
- Providing a friendly and approachable patient reception service across Trust reception desks, across Trust sites and service areas delivering a high level of professionalism and customer service for each patient and the Trust’s clinical teams.
- Checking patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments including information on clinic outcome forms.
- Ensuring that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
- Ensuring data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
- Undertaking booking and scheduling of appointments to a range of services including outpatient, diagnostic, endoscopy, day case and inpatient areas. Including both full booking and adding to waiting list for services undertaking partial booking including escalating of capacity issues.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
Knowledge of the systems used, to effectively complete your role to the highest standard at all times
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input.
- Understanding of confidentiality, data Protection and Caldicott Principles.
- Good level of numeracy and literacy.
- Able to communicate in both verbal and written format.
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams.
- Organised and methodical, with an attention to detail.
- Able to maintain accuracy to high standard.
As a member of NHS Professionals, you have fantastic benefits:
- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
24/7 365 days**:
call us anytime
Multi locational:
work across neighbouring Trusts
Manage your shifts and timesheets on the go:
access your “My Bank” shift portal anywhere, anytime online or through your smartphone
Varied working options to suit your lifestyle:
access to the Bank gives you options of ad hoc shifts or longer-term placements
Training and development opportunities:
Keep up with the essentials and more
Build holiday allowance for every shift you work:
your work life balance is important to us
Stakeholder pension scheme available:
a flexible future for you and yours
Who are NHS Professionals?
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
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INDAC
Job Types: Full-time, Temporary
Pay: £12.51 per hour
Work Location: In person