Description
Job Details:
We are seeking an International Customer Service Representative to join our team in Athens, Greece. In this role, you will be responsible for providing exceptional customer service to both internal and external clients while ensuring smooth operations within our international logistics network.
Responsibilities:
- Respond promptly to inquiries, resolve customer issues creatively, and escalate concerns when necessary
- Communicate shipment status updates to customers with urgency and professionalism
- Assist customers with documentation, regulatory compliance, and import/export requirements
- Follow up on all live jobs, ensuring timely resolution and maintaining high levels of communication
Shipment Coordination:
- Create new shipment orders for international routes and route shipments on reliable flights (NFO service)
- Plan international shipments while considering carrier and country requirements/limitations
- Enter clear and precise shipment handling instructions into job files for operations teams
- Verify and coordinate replenishment of shipments in transit
- Monitor shipments and ensure adherence to client SOPs and regulatory requirements
Subject Matter Expertise:
- Develop proficiency in World Courier systems
- Review Dangerous Goods shipments to ensure compliance with regulations
Collaboration and Training:
- Work collaboratively with global departments and offices to support transportation management systems and maintain customer pricing
- Assist in training new employees and sharing knowledge to improve team performance
- Coordinate with World Courier Sales teams to address client feedback, explore new business opportunities, and provide quotations
Administrative Tasks:
- Enter customer expectations into job files and maintain accurate records
- Report visits, actions, and campaigns in the CRM system
- Assist in creating presentation materials and reporting information as needed
Skills and Abilities:
- College education or industry experience preferred
- Fluency in English is mandatory
- Broad training in fields such as business administration, logistics, accountancy, sales, marketing and customer care/service
- 1-2 years of directly related experience
- Strong customer service and interpersonal skills with a positive attitude and self-motivation
- Excellent decision-making and analytical skills
- Effective communication skills, both oral and written
- Ability to resolve customer issues quickly and creatively to improve satisfaction
- Familiarity with World Courier services and operations is a plus
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Word, Excel, and inventory management systems
- Strong typing and data entry skills
What Cencora offers:
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies: Affiliated Companies: World Courier Greece, Ltd.
Equal Employment Opportunity:
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.