EMPREGO

Back Office Leader

Cotalent-Thành phố Hồ Chí Minh, Vietnam

Back Office Leader (HCM):
Screening partner:Cotalent (authorized to screen and pre-qualify all applicants).

Role Snapshot:

  • Location: Binh Thanh District, Ho Chi Minh City (on-site with hybrid flexibility)
  • Work time: 08:00-17:00, Monday to Friday
  • Employment type: Full-time
  • Salary budget: Negotiable [TO CONFIRM range if required]
  • Benefits: 13th-month salary, performance bonuses, Bao Viet Premium insurance, language learning support, flexible work policy, company laptop, extensive engagement programs
  • Reporting line:[TO CONFIRM]**
  • Team scope: Leads and develops the HR / Back Office function

Company Profile:
They are a technology-focused organization operating across Ho Chi Minh City, Hanoi, and Da Nang. Their growth strategy relies on building a strong people foundation, operational discipline, and a positive workplace culture. This role is critical in ensuring HR governance, employee experience, and back-office operations scale in line with business needs.

Role Purpose & Success Outcomes:
Purpose:
Own and lead the Back Office function—covering HR, people operations, and administrative management—to ensure compliance, efficiency, talent growth, and a healthy, engaging workplace across all offices.

Success outcomes include:

  • Hiring needs across three locations are met with strong talent quality and controlled costs
  • HR policies, payroll, and labor compliance operate with zero critical breaches
  • Performance evaluation and reward systems are fair, transparent, and trusted
  • Employee engagement and retention improve against agreed internal benchmarks

Key Responsibilities:

  • Lead full-cycle recruitment across HCMC, Hanoi, and Da Nang, from workforce planning to onboarding.
  • Optimize recruitment channels, employer branding, hiring processes, and cost efficiency.
  • Manage onboarding and offboarding to ensure consistent, compliant employee transitions.
  • Design and maintain salary structures aligned with company strategy and market benchmarks.
  • Oversee payroll, insurance, benefits administration, and employment contracts.
  • Ensure compliance with labor laws and manage personnel-related costs effectively.
  • Design, implement, and maintain transparent performance evaluation systems.
  • Develop, update, and enforce HR policies, procedures, and internal labor regulations.
  • Handle employee relations, conflict resolution, and disciplinary cases professionally.
  • Identify training needs and coordinate internal and external learning programs.
  • Organize company events, team-building activities, and engagement initiatives across three offices.
  • Lead and develop HR / back-office team members to strengthen overall capability.
  • Oversee administrative operations, facilities management, vendors, and office supplies.
  • Promote a positive, transparent, and engaging company culture.

Education & Qualifications:

  • Bachelors degree from a recognized university (required)

Professional Experience:

  • Experience working in an IT company (required)
  • Minimum 2 years in an HR Leader / Back Office Leader role (required)
  • Demonstrated contributions to organizational development and people systems (required)

Language & Communication:

  • English proficiency at Upper-Intermediate level or above, written and spoken (required)

Core Skills:

  • Strong leadership and people management capability
  • Excellent communication and negotiation skills
  • Proven ability to handle conflicts and sensitive employee matters
  • Flexible, collaborative working style across multiple organizational levels

Knowledge Domain:

  • Vietnamese labor law and HR compliance
  • Recruitment, compensation & benefits, performance management
  • Employee engagement and organizational culture development

Working Style & Culture:

  • Hands-on, accountable, and comfortable operating in a growing organization
  • Balanced approach between people care and business discipline
  • Clear, structured communicator who builds trust across teams

Application Process — Powered by Cotalent:
Once submitted, your SmartProfile is generated and added to the hiring teams live SmartList with your contact details.
Learn more at cotalent.io.

Recruiter notice: This search is managed via Cotalent. Unsolicited outreach from outside agencies will not be considered.