Medineeds Medical Receptionist

About Us

Medineeds Health & Wellness is dedicated to offering a broad range of high-quality healthcare services that are not readily available through public healthcare, or which often involve long waiting times.

Founded by NHS professionals, our Care Quality Commission Accredited Clinic (CQC) aims to make a positive impact on the local community by providing accessible, affordable, and patient-centred private healthcare. We place strong emphasis on prevention and overall wellbeing, offering services including Podiatry, Orthotics, Ear Care, Varicose Vein Procedures, Diabetes Management, Aesthetic treatments, as well as Lumps and Bumps removal.

About the Role

We are seeking an experienced, confident, and patient-focused Medical Receptionist to join our team on a part-time, permanent basis (2 to 3 days per week).

Key Responsibilities

• Act as the first point of contact for patients in a busy private clinic reception environment
• Book, amend, and manage appointments, supporting clinicians and ensuring clear communication with patients
• Maintain accurate patient records and administrative systems in line with NHS-style confidentiality standards, GDPR, and organisational policies
• Undertake general reception and administrative duties including data entry, filing, scanning, and document management
• Support governance and compliance processes, including maintaining cleaning logs, fire safety checks, and audit documentation for CQC inspection readiness
• Escalate clinical and non-clinical concerns, complaints, or incidents appropriately in line with practice procedures
• Support non-clinical infection prevention and control tasks, including maintaining clean and organised reception and waiting areas
• Provide clear, ethical signposting to healthcare and wellness services to support informed patient choice
• Handle patient payments or transactions accurately and transparently where required

What We’re Looking For

Essential:

• GCSE English and Mathematics (or equivalent)
• Previous experience as a Medical Receptionist, GP Receptionist, or Receptionist within a private clinic or CQC-regulated healthcare setting
• Strong understanding of patient confidentiality, data protection, and professional boundaries
• Confident handling telephone triage-style enquiries and face-to-face patient interactions
• Excellent IT skills, including Microsoft Word, Excel, and Outlook
• Ability to manage competing priorities in a busy reception environment
• High level of accuracy, discretion, and attention to detail
• Professional, calm, and empathetic communication style

Desirable:

• Experience working with clinical systems or appointment scheduling software
• Familiarity with CQC standards, audits, or inspection processes
• Willingness to undertake ongoing training (e.g. infection prevention and control, safeguarding, GDPR)

Why Join Medineeds?

• Work within a supportive, professional multidisciplinary healthcare environment
• Be part of a patient-focused service committed to quality and compliance
• Receive training and development opportunities
• Play a meaningful role in delivering positive patient experiences
• On-Site Parking
• Pension Scheme
• Staff Discount

Job Types: Part-time, Permanent

Pay: £13.00 per hour

Expected hours: 16 - 24 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Education:

• GCSE or equivalent (required)

Experience:

• Medical Receptionist: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person