HR Operations Manager

Job Summary:
Key Responsibilities - HR Operations Management:

• Oversee day-to-day HR operations including onboarding, offboarding, payroll liaison, HRIS maintenance, records management and benefits administration.
• Act as the primary point of contact for internal stakeholders, providing timely and clear responses to HR queries and ensuring excellent customer service.
• Maintain and improve HR systems and databases; ensure data integrity, timely updates and compliance with local labour regulations and company policies.
• Develop and present HR service proposals and process improvements to internal clients, using selling skills to influence adoption and secure stakeholder buy-in.
• Identify operational bottlenecks and lead problem-solving initiatives to simplify workflows, reduce errors and increase efficiency.
• Prepare and deliver regular operational reports and dashboards to HR leadership, highlighting trends, risks and opportunities for improvement.
• Coordinate employee lifecycle processes, including probation reviews, performance documentation, contract changes and internal movements.
• Collaborate with payroll providers and finance to resolve payroll-related issues and ensure accurate, timely salary processing.
• Support implementation and testing of HR systems upgrades and integrations, working closely with IT and external vendors.

Required Skills - Selling Skills, Technical Knowledge, Communication:

• Proven selling skills with the ability to present HR process improvements and services persuasively to internal stakeholders and secure engagement.
• Strong technical knowledge of HRIS platforms, data management best practices and HR operations. Experience with systems such as SAP SuccessFactors, Workday, BambooHR or similar is advantageous.
• Excellent verbal and written communication skills in English, with the ability to explain technical HR concepts clearly to non-specialists and produce accurate documentation.
• Competence in Microsoft Office suite, particularly Excel, and familiarity with reporting tools and basic data manipulation.
• Customer-oriented mindset with attention to detail, responsiveness and commitment to delivering high-quality HR services.

Traits - Problem Solving:

• Strong problem-solving ability with a pragmatic, analytical approach to diagnosing issues and implementing effective solutions.
• Comfortable working under pressure and managing competing priorities while maintaining accuracy and service levels.
• Proactive and continuous improvement mindset; able to identify opportunities for change and drive initiatives through to completion.

Qualifications & Experience:

• Bachelor’s degree in Human Resources, Business Administration, Psychology or a related discipline.
• Minimum 3-5 years’ experience in HR operations, HRIS administration or similar HR generalist roles, preferably within multinational organizations.
• Direct experience managing HR systems, employee data, onboarding and HR process improvements is required.
• Familiarity with Egyptian labor law and local statutory requirements is beneficial.