Description
Handle customer inquiries professionally, maintain strong customer relationships, and ensure customer satisfaction.
- Adhere to company management guidelines, operational manuals, and internal policies.
- Understand customer needs and recommend appropriate products or services.
- Identify potential business opportunities and provide accurate product/service information.
- Process customer requests and tasks according to the company’s Standard Operating Procedures (SOP).
- Job Requirements_
- Customer oriented mindset with good service etiquette; proactive and responsible attitude.
- Diploma or Degree holder is preferred.
- 1-2 years of experience in customer service or call center environment preferred.
- Proficient in spoken and written Filipino and English
- Strong verbal and written communication skills.
- Minimum typing speed of 80 words per minute in English.
- Good interpersonal skills; able to work well under pressure; positive and motivated.
- English proficiency at B2 level or above. Additional language skills are an advantage.
- Immediate availability is preferred.
Pay: RM4,000.00 - RM8,000.00 per month
Education:
- Diploma/Advanced Diploma (preferred)
Language:
- English (required)
Location:
- Kuala Lumpur (required)
Work Location: In person