Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Position Overview
Position Objective
Improve customer success by proactively identifying, analyzing, and driving to closure Field Service Quality improvements across the organization.
Key Responsibilities
- Act as the Customer Allegiance Score (CAS) advocate for the division and own related processes and governance
- Monitor, analyze, and report on Field Service Quality performance
- Lead investigations and root-cause analysis and ensure effective corrective actions
- Collaborate cross-functionally to drive continuous improvement
Mandatory Experience & Qualifications
- 2-3 years of experience in Service, Operations, or Quality
- Strong understanding of Field Service processes and quality management
- Customer-focused mindset and continuous improvement orientation
Analytical & Technical Skills
- Experience with data analysis to support service quality decisions
- Strong SQL and Power BI (DAX) knowledge
- Technical background preferred
Language Requirements
- Fluent English required
- Czech language is a strong advantage
How do we motivate you:
- Work with us and be an important part of a company developing cutting-edge technologies for a scientific customers worldwide
- 25 days of vacation and 5 sick days/year
- Financial benefits - annual bonus, pension insurance allowance, possibility of life or health insurance for better prices
- Mobile tariff for you and family members for great prices
- Free Multisport card
- Meal allowance 100 CZK/day