Description
Job Requirements
- Fresh graduate, preferably Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program. School leaver (SPM/STPM) will be considered.
- Good interpersonal communication, especially in English (Spoken and written).
- IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
- Team player and eager to learn new things in the shopping centre industry.
- Able to work in rotational shifts and on public holidays.
Primary Responsibilities
- Deal directly with customers either face-to-face, telephone or electronic channels.
- Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
- Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
- Manage customer-related campaign and programmes (e.g., games/redemptions).
- Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
- Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
- Perform rotational walkabouts in the shopping centre to observe and collect information as well as to provide mobile guest services to customers.
- Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs.
- Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference.
- Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.
What could we offer to you?
- Allowances: grooming & shift
- Contractual bonus (13th month salary)
- Performance-based bonus
- Performance-based salary increment
- Entitled to all gazetted public holidays in Selangor (18 days)
- Dental coverage
- Medical outpatient (inclusive dependants)
- Insurance Group Hospitalization & Surgical (GHS) (include dependants)
- Insurance Group Term Life (GTL)
- Insurance Group Personal Accident (GPA)
- Prolong medical leave - critical illness
- Examination leave
- Marriage leave and gift (first legal marriage)
- Maternity/Paternity leave
- Childbirth gift
- Compassionate leave (hospitalization & death of immediate family)
- Funeral support (include immediate family)
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,900.00 - RM2,400.00 per month
Benefits:
- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Parental leave
Application Question(s):
- Are you a proficient user of Microsoft Office (Word, PowerPoint & Excel) for recordkeeping and reporting purposes?
- This role will perform physical activities such as mall walk, to support marketing campaigns and events, storage and cleaning, et cetera. Are you physically fit for this role?
- Do you willing to work in rotational shift including weekend and public holiday?
Education:
- Malaysian Special Skills Certificate (preferred)
Experience:
- face-to-face customer service: 1 year (preferred)
Language:
- conversational English (required)
Work Location: In person