Description
Interview Date: 28th & 29th January 2026 - in person
About the Role
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? We’re looking for a Customer Experience Advisor to be the welcoming face and helpful voice of our organisation.
What you’ll be doing
- Be the Voice of the Organisation: Handle customer enquiries across multiple platforms with care, professionalism, and empathy.
- Create a Welcoming Space: Greet and assist visitors at reception, ensuring a safe and informative environment.
- Problem-Solve with Purpose: Use scripts and training to diagnose and process repair requests, gas servicing queries, and more.
- Own the Outcome: Take responsibility for customer issues from start to finish.
- Collaborate for Success: Work closely with internal teams and external contractors to deliver seamless service.
- Stay Organised: Manage appointments, record interactions accurately, and ensure compliance with housing regulations.
- Support Community Services: Process garage lettings and terminations, and contribute to special projects that improve the customer experience.
About You
You’re someone who genuinely cares about people and takes pride in delivering a great experience every time. You don’t just answer questions—you solve problems, build trust, and make customers feel heard and valued.
We’re looking for someone who:
- Brings energy, empathy, and professionalism to every interaction
- Thrives in a fast-paced environment and stays calm under pressure
- Communicates clearly and confidently across multiple channels
- Takes ownership of issues and sees them through to resolution
- Works well independently but loves being part of a supportive team
- Is digitally confident and comfortable using scheduling and CRM systems
- Shares our values of respect, honesty, and accountability
What We Offer
We believe in rewarding our team with more than just a salary. Here’s what you can look forward to:
- 32 days annual leave plus bank holidays
- Holiday purchase & buy-back schemes
- Team outings with an annual team budget
- Electric vehicle leasing through Octopus Energy
- Pension scheme with SHPS
- Life insurance for pension members
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare cashback plan via Healthshield
- Retail discounts
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
Join us and be part of a supportive, forward-thinking organisation that values your voice and your contribution.
We are passionate about providing accessible, safe and secure housing for communities across Bromsgrove and the surrounding area. With over 130 staff, we are a key employer in the local area.
Also, we serve our communities and residents as a not-for-profit organisation and so every penny we make gets put straight back in to improving housing and local facilities. We have excellent customer satisfaction of 90% and a wide range of housing and support services available, providing vital help to those who need it.
We are also recognised as an excellent employer, finishing top of the Medium category in the UK’s Best Workplaces award this year.