Customer Care Executive

Job Title: Customer Care ExecutiveDepartment: Customer Support / Customer ServiceReports To: Customer Care Manager / Team LeaderJob Summary:
The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, providing product or service information, and ensuring a high level of customer satisfaction through timely and effective support.

Key Responsibilities:

• Provide accurate information about products, services, and company policies
• Resolve customer complaints and issues in a professional manner
• Record customer interactions and maintain updated customer records
• Follow up with customers to ensure issue resolution and satisfaction
• Escalate complex issues to the concerned department when required
• Maintain service quality standards and meet performance targets
• Coordinate with internal teams for quick resolution of customer issues

Skills & Competencies:

• Good communication skills (English & local language preferred)
• Strong problem-solving and interpersonal skills
• Ability to handle customers politely and patiently
• Basic computer knowledge (MS Office, CRM software)
• Ability to work in shifts, if required

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person