Description
Job Title: Operations Executive
Organization: Indian Counselling Services (ICS)
Location: Hybrid
Experience Required: 1-3 years (Freshers with strong skills may apply)
Role Overview
The Operations Executive at Indian Counselling Services (ICS) will be responsible for supporting day-to-day operational activities, ensuring smooth coordination between teams, maintaining records, and assisting in the execution of counselling programs, training batches, webinars, and workshops.
Key Responsibilities
1. Daily Operations Support
Assist in smooth execution of online and offline counselling batches
Coordinate schedules for classes, trainers, and students
Ensure timely communication regarding batch updates, links, and schedules
2. Team Coordination
Coordinate with Admission Counsellors, Trainers, Marketing, and Support teams
Follow up on assigned tasks and deadlines
Support internal communication and workflow
3. Student & Client Coordination
Handle student queries related to batches, schedules, recordings, and certificates
Ensure a positive and professional student experience
Escalate issues to the Operations Manager when required
4. Data & Documentation
Maintain student records, attendance, batch data, and internal trackers
Assist in certificate issuance and documentation
Update CRM, Excel sheets, and internal dashboards regularly
5. Process & Compliance Support
Follow SOPs and assist in implementing operational processes
Ensure confidentiality and accuracy of data
Support audits and internal reviews
Required Skills & Competencies
Strong coordination and follow-up skills
Good verbal and written communication
Attention to detail and time management
Basic proficiency in Google Workspace and MS Excel
Ability to multitask in a fast-paced environment
Preferred Qualifications
Graduate in any discipline (Psychology / Education / Management preferred)
Experience in EdTech, training institutes, counselling centers, or service industries
Familiarity with online platforms (Zoom, LMS, CRM tools) is an advantage
What We Offer
Structured learning and growth opportunities
Exposure to counselling and psychology education ecosystem
Supportive team environment
Opportunity to grow into Operations Manager role
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person