Description
Meeting and exceeding target/ KPI set for warehouse
- Lead service team by manage by organizing and coordinating daily workload and work distribution of all service staff in the warehouse & outside
- Manage the performance of all service staff and ensure quality of work is present
- Conduct spot checks on completed jobs to maintain high standards
- Conduct regular operations briefing with service team to streamline and improve operation
- Handling customers and resolve difficult and serious customer complaints
- Enhance company image and customer satisfaction ratings
- Ensure service premises are well maintained, clean and tidy at all times
- Understand and ensure team comply with principal warranty and policy procedures at the warehouse
- Develop strategies, forecasts, and action plans to achieve monthly sales, service units, and quality targets.
- Monitor departmental performance through reports, tracking systems, and customer feedback.
- Need to create Standard Operating Procedures (SOPs) for service team and others for warehouse
- Ensure all service and repair work complies with SOPs and quality standards.
- Maintain professional grooming and appearance at all times.
- Perform ad-hoc tasks and projects as assigned by management
Job Requirements
- Certification in Agriculture Technology, Automotive studies or equivalent qualifications.
- At least 5 years of experience managing vehicle workshops /construction machinery/ heavy equipment including at least 2 years in a managerial role.
- Strong customer-focused mindset with excellent interpersonal and communication skills.
- Proven leadership skills and ability to manage an aftersales department effectively.
- Solid knowledge of machine technologies, specifications, and regulations.
- Proficient in Bahasa Malaysia and English
Job Types: Full-time, Permanent
Pay: RM4,000.00 per month
Benefits:
- Free parking
Ability to commute/relocate:
- Kubang Pasu: Reliably commute or planning to relocate before starting work (preferred)
Work Location: In person