EMPREGO

Production Applications Support Analyst

Citi-Budapest, Hungary

Production Applications Support Analyst

What roles you will have:

  • Provide technical and business support for users of Citi Applications.
  • Utilize good understanding of apps support procedures and ITIL concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions
  • Work with various vendors and ensure that issue resolution is as per Citi’s standards and there is timely notification to the customers for the ongoing production issues.

What skills we require:

  • 2-5 years’ experience in handling production support activities, identifying and resolving technical issues.
  • Experience with handling ETL jobs in Oracle/PL SQL with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another.
  • Ticketing tools like ServiceNow, scheduling tools like AutoSys.
  • Experience on shell scripting would be added advantage.
  • It is desired but not mandatory to have experience with ETL Development tools.
  • Previous experience or interest in standardization of procedures and practices.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/ experience of problem management, issue tracking and reporting using tools.
  • Fluency in English

Benefits:

  • Competitive compensation package with a wide range of benefits:

  • Cafeteria Program

  • Remote Working Allowance - for colleagues working in hybrid and remote work models
  • Paid Parental Leave Program - maternity leave and paternity leave
  • Private Medical Care Program and onsite medical rooms at our offices
  • Pension Plan Contribution to voluntary pension fund
  • Group Life Insurance
  • Employee Assistance Program
  • Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
  • Flexible work arrangements to support colleagues’ in managing work - life balance
  • Continuous career progression opportunities across geographies and business lines
  • Inclusive and friendly corporate culture
  • Socially active employee communities with diverse networking opportunities

LI-OD1Job Family Group:
Technology

  • Job Family:
    Applications Support
  • Time Type:
    Full time
  • Primary Location Full Time Salary Range:
    8 202 730,00 Ft - 12 775 670,00 Ft
  • Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
- Automated Processing and AI

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.- This job opening is for an existing job vacancy.-
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