EMPREGO

Order to Cash Representative

Xerox-Budapest, Hungary

As an Order to Cash Representative you would be responsible for the following:

  • Manage end-to-end Order to Cash activities with the overall goal of delivering O2C services, while ensuring customer satisfaction, quality and cost effectiveness.
  • Secure the efficient operation flow by receiving and fulfilling internal (Lexmark teams) and external (customer, logistic partners) requests.
  • Deliver excellent customer service: ensuring all customer orders are delivered as requested on time, and invoices are paid by the due dates.
  • Contribute actively to process improvements & initiatives.

ROLES, RESPONSIBILITIES AND AUTHORITY

All O2C representative:

  • Each O2C Representative is responsible for their own customer portfolio.
  • Ensures that the proper level of service is provided to the customers & Lexmark teams, in accordance with Lexmark Corporate policies/processes, legal and compliance requirements.
  • Understands issues through proper root-cause analysis and provide appropriate solutions/alternatives within the time limits. Follow-up to ensure resolution.
  • Continuously support system and process improvement initiatives, projects.
  • Create reports - when necessary from SAP/Power BI dashboards or Business Objects.
  • Applies technical, functional and E2E knowledge to resolve issues.
  • Assist in external and internal audits, including preparation of supports and materials upon requests.
  • Based on business requirements - O2C Representative can manage Order to Delivery, Invoice to Cash, or both activities within the O2C organization.

Order to delivery (O2D):

  • Monitoring customer orders in SAP (including EDI order management).
  • Support customer master data set-up and change requests.
  • Monitor, follow-up and communicate daily with customers and internal teams for all Order to Delivery topics (product availability, order block management, shipments, returns/distribution claims, and any other requirements like specific export documents, certificates).
  • Handle back order situations with diligence.
  • Builds strong relationship with customers, sales, supply chain teams and other functions for issue resolutions in a timely manner.
  • Maximizes customer satisfaction level and secure O2D KPIs results.

Invoice to Cash (I2C):

  • Manages cash collection activities to guarantee payments arrive on time.
  • Monitors, follow-ups and communicates daily with customers and internal teams for all Invoice to Cash topics (invoices, disputes, payments, direct debit activities, factoring and any other requirements).
  • Proactively support cash flow by maximizing cash receipt for the actual month.
  • Analyze AR Delinquency report, identify root causes for outstanding items, take actions to deliver I2C KPIs.

EDUCATION, EXPERIENCE AND SKILLS:

  • University or college degree
  • Fluent in English and in Italian (any additional language is an advantage)
  • Strong MS Office knowledge
  • 3+ years of experience in Order to Cash
  • Experience with SAP /Power BI / Business Objects would be a plus
  • Customer orientation and ability to adapt/respond to different types of characters
  • Great Communication & interpersonal skills
  • Has a problem solving mindset
  • Ability to learn quickly, and become expert in different system driven tasks and flows
  • Proactive, open minded, result oriented
  • Accurate, and able to deep dive into details
  • Able to work independently, and as a member of a team

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