Description
Clinic Receptionist / Administrator
Haven Medical
Part-time (15-30 hours per week) - 2 positions available
£12.71 - £14.00 per hour (dependent on experience)
About the Role
Haven Medical, a private health clinic based in Canford Cliffs, is looking for friendly, organised, and proactive Clinic Receptionists / Administrators to join our team. Sitting at the heart of our service on the front desk, you will play a key role in welcoming patients, supporting clinicians, and ensuring the smooth running of our daily clinic operations.
This is a varied role involving patient coordination, administrative support, and managing essential clinic processes such as bookings, invoices, letters, and referrals. Two part‑time positions are available, with flexible hours to suit your circumstances.
Key Responsibilities
- Welcoming and checking in patients at reception
- Coordinating patient flow and supporting clinicians throughout the day
- Managing bookings, appointment queries, cancellations, and scheduling changes
- Preparing and sending invoices, letters, and referral documents
- Maintaining accurate patient information and administrative records
- Responding to patient enquiries with professionalism and empathy
- Using word processing tools and spreadsheets to support administrative workflows
- Ensuring the reception area is organised, welcoming, and efficient
Essential Skills & Experience
- Strong organisational skills with excellent attention to detail
- Confident communicator with great customer service skills
- Proficiency in word processing and spreadsheet use
- Ability to multitask in a busy, patient-facing environment
- Professional, friendly, and calm under pressure
Desirable (but not essential)
- Experience with clinical systems, patient administration, or CRM platforms
- Previous experience in healthcare or a clinical reception setting
Working Hours
- Two part‑time roles available:15-30 hours per week, depending on preference
- Flexible working options available
- Additional hours may be offered for late‑evening and weekend clinics
- Clinic opening hours:
Monday-Friday: 08:00-18:00:
Saturday: 08:00-16:00
What We Offer
- Competitive hourly rate (£12.71-£14.00 depending on experience)
- Supportive and welcoming team environment
- Opportunities for additional hours
- A chance to contribute meaningfully to services supporting the health and wellbeing of individuals and families in the local community
How to Apply
Job Type: Part-time
Pay: £12.71-£14.00 per hour
Expected hours: 15 - 30 per week
Work Location: In person