Description
This job is available in 2 locations
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- Category
Internal Information Technology
- Job Type
Full time
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
Role Summary
Provides operational support for reorganization activities (file share restructuring, rights adjustments) and eDiscovery requests within Windows File Services and NAS environments. Ensures timely execution of approved changes, compliance with governance standards, and accurate documentation. Coordinates with technical teams for execution and collaborates with CSI for process improvements.
Key Roles & Responsibilities
- Execute approved reorganization tasks (e.g., restructuring file shares, updating permissions) following defined runbooks.
- Process eDiscovery requests by locating, extracting, and delivering data in compliance with legal and security requirements.
- Maintain audit-ready documentation for all activities, including evidence of execution and approvals.
- Communicate effectively with stakeholders in German and English for request clarification and status updates.
- Coordinate with IN technical teams (Storage and Application) for execution of complex changes.
- Identify process improvement opportunities and escalate to CSI team.
- Ensure adherence to ITIL processes for Incident, Request, and Change Management.
- Validate changes post-implementation and escalate issues as needed.
Knowledge Skills & Attributes
Technical:
- Strong understanding of Windows File Services structure and delegated rights.
- Familiarity with Active Directory and NAS concepts.
- Basic knowledge of CIFS/SMB protocols.
Process & Compliance:
- ITIL awareness (Incident, Request, Change).
- Understanding of compliance and audit requirements.
Soft Skills:
- Excellent communication skills in German and English.
- High attention to detail and ability to work under SLA-driven timelines.
- Ability to follow structured processes and escalate effectively.
Academic Qualifications & Certifications
- Bachelor’s degree in IT or equivalent experience.
- Mandatory: ITIL v4 Foundation.
- Preferred: Knowledge of compliance and audit processes.
Required Experience
- Hands-on experience with file share management and rights administration.
- Experience handling legal/eDiscovery requests in enterprise environments
Technical Expertise
- Familiarity with ITSM tools (e.g., ServiceNow).
- Proven ability to maintain audit-ready documentation and follow structured workflows.
Workplace type:
About NTT DATA
Equal Opportunity Employer
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