EMPREGO
Holiday Inn

Reservation Agent

Holiday Inn-Kuwait

Reservation Agent
We are seeking a detail-oriented and guest-focused Reservation Agent to support the hotel’s reservations function by delivering accurate, efficient, and professional booking services. This role is ideal for a hospitality professional with strong communication skills and experience in a four
- or five-star hotel environment.

A professional overview of your role:
As a Reservation Agent, you will serve as a key point of contact for guests and partners, ensuring reservations are handled accurately while maximizing revenue opportunities and maintaining brand service standards.

Key responsibilities include:

  • Processing new reservations, amendments, and cancellations accurately within the property management system.
  • Providing clear information on room types, rates, packages, promotions, and hotel facilities.
  • Ensuring all reservation details, special requests, and guest preferences are recorded correctly.
  • Coordinating with Front Office, Sales, and Revenue teams to ensure booking accuracy and availability.
  • Responding professionally to guest inquiries, confirmations, and follow-ups.
  • Maintaining up-to-date knowledge of hotel policies, rates, and market conditions.
  • Ensuring compliance with brand standards, data privacy, and reservation SOPs.

What we are looking for:

  • Proven experience as a Reservation Agent or Reservations Executive, preferably in a **four
  • or five-star hotel**.
  • Strong communication and customer service skills.
  • Familiarity with hotel PMS systems (Opera or similar systems will be an advantage).
  • Good attention to detail with strong organizational skills.
  • Ability to work effectively in a fast-paced, target-driven environment.
  • Excellent command of English; Arabic language will be an advantage.
  • Professional demeanor with a service-oriented mindset.
  • Flexibility to work shifts, weekends, and public holidays.

Why join us:
At IHG®, reservations are more than bookings—they are the beginning of the guest journey. This role offers the opportunity to grow within a professional reservations team where accuracy, service excellence, and True Hospitality define success.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.