Operations & Customer Support

Operations Support - GoCar

Benefits:

• Competitive Salary
• Starting twenty-two holidays
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched Pension scheme
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities:

• Be aware of daily requirements and complete workload in a timely manner.
• No Key Report - Highlighting stolen keys / Putting issues on Fleet Sheet
• Flat battery checks
• Assigning Tyre jobs to Tyre Companies
• Managing the on-street sheet - Assigning jobs to Angels / Regions / External suppliers etc
• Checking communication groups to open / close cars / fuel cards etc.
• Moving bookings for unavailable cars
• Making sure fleet bookings are on for the appropriate time / extended if necessary.
• Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queries
• Managing internal alerts to spot potential fuel card fraud
• Assisting call centre with escalations
• Managing spare keys / logbooks
• Working in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time.
• Update manager on progress preparing weekly activity reports
• Manage various administrative support functions for the GoCar team
• Fuel Cards Management to include below
• Keeping the Master File up to date
• Cancelling stolen / lost cards
• Getting new cards put into cards and updating them
• Checking the transaction reports for anything suspicious
• Checking the decline report for stolen cards
• Keeping proper stock of cards
• Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties as directed by Management.

Your Skills:

• Previous experience in the automotive/ operations/administration industry
• Team player with excellent customer service, IT skills including Microsoft Excel and Word
• Excellent organisational and interpersonal skills
• Ability to work on own initiative.
• Good communications skills - both written and verbal
• Full Clean driving licence

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons

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