EMPREGO

Guest Relations Officer

Rosewood Hotel Group-Thailand

General Information:

  • Country/Region
  • Thailand
  • Province/City
  • Bangkok
  • Hiring Entity
  • Rosewood Bangkok
  • Department
  • Rooms - Front Office
  • Job Type
  • Full-time Permanent

Responsible for accommodating all guest needs throughout their stay, with particular attention to VIP and Special Attention Guests. The Guest Relations Agent is knowledgeable of all guest activities, attractions, shows and places of interest in the hotel and its surrounding areas. Assists with check-in/check-out courteously and efficiently. Observes guests’ preferences and habits and anticipates their needs using the utmost discretion. Acts as the link between the guest and the hotel; oversees the guests’ needs during their stay and assists with reservations, special requests, room and hotel orientation, etc.

Essential Duties and Responsibilities - (Key Activities)

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Provide a courteous, professional, efficient and flexible service at all times. Be well groomed, clean and pleasant.
  • Report for duty on time in accordance with company policy for the shift handovers.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:

  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities / VIP’s

  • Adhere to all cashiering procedures:

  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

  • Make change for guests.
  • Post charges.
  • Run closing reports.
  • Count and secure bank.
  • Complete designated cashier reports.
  • Balance receipts.
  • Drop receipts.

About Us:
Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting - and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.