Description
Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.
Scope of Work:
- To assist the Operations Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service at all times.
Responsibilities and Duties:
Please note that this is not an exhaustive list of everything that needs to be done.
Aman employees always find new ways to look after the business, their guests and their colleagues.
Within this, the key responsibilities for this position are:
General
- To ensure that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.
- To approach the overall sales of food and beverage activities from a strategic perspective.
- To ensure that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
Operational
- Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service always.
- Assist the Outlet Manager in overseeing all restaurant and bar operations on the 9th Floor, ensuring smooth, efficient, and high-quality service throughout all operating hours.
- Accurately estimate future requirements for goods, kitchen utensils, equipment, flatware, glassware, and cleaning supplies to ensure smooth and uninterrupted operations
- Ensure compliance with all health, hygiene, and safety regulations at all times
- Be a hands-on leader and be always present in the Outlet, especially during busy periods.
- Establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
- Liaise with the Kitchen and Beverage Department on daily operations and quality control.
- Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
- Ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
- Liaise and organize with the Housekeeping Department that the established cleaning schedules are strictly adhered to.
- Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Performance Goals:
- Good interaction with guests. ‘Be a representative of Aman, culture and traditions
- Achievement of guest satisfaction
- Individual productivity
- Work & Training attendance and punctuality record
- Supervise, coach, and motivate the 9th Floor team to consistently deliver exceptional guest service and uphold brand standards.
Qulifications:
- Minimum 1 years as Assistant Manager of an outlet in an international luxury hotel
- Minimum 2 years in a supervising role in a fine dining establishment.