Description
DESCRIPTION:
Summary of Responsibilities
- Demonstrates effective, clear and professional written and oral communication.
- Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
- Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues
- Builds Platform and business knowledge to better serve sellers
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
BASIC QUALIFICATIONS:
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Speak, write, and read fluently in Arabic and English
PREFERRED QUALIFICATIONS:
- 2+ years of customer service experience