Description
DESCRIPTION:
At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. If you'd like to help us with that, this is your chance to make history.
Key job responsibilities
- End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
- Creating effective partnerships with other Learning Teams within the EU to identify and share best practice
- Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function
- Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
- Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities
A day in the life
Learning Specialist in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Learning Specialist, underscores its dual function in both Learning and Development (L&D) and operational improvement.
Their daily agenda includes meetings like “Daily Dive Deep” sessions, regular discussions with stakeholders, team gatherings, and one-on-one sessions with managers. They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs), and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem-solving to drive effective solutions. Personal development through training sessions holds paramount importance.
In summary, Learning Specialist at our Fulfillment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfillment Centres.”
BASIC QUALIFICATIONS:
- Bachelor's degree
Ability to build collaborative relationships with a range of stakeholders
Ability to analyze and interpret a range of performance metrics combined with advanced Excel skills
PREFERRED QUALIFICATIONS:
- Ability and initiative to understand the business needs, analyze issues and drive solutions
- Experience of working in an operational environment
- Experience in change management and process improvement activities, designing scalable solutions and implementing these at pace and at scale