Description
Ooredoo Oman provides mobile, broadband, and digital communication services across the country.
Key Responsibilities:
Assist with billing issues, SIM activation, plan changes, and complaints
Provide information about Ooredoo products, offers, and services
Resolve customer issues or escalate complex cases to technical teams
Maintain accurate records of customer interactions
Meet performance targets (call handling time, resolution rate, customer satisfaction)
Ensure a professional and positive customer experience
Skills Required:
Strong communication skills (English + Arabic preferred)
Customer service or call center experience
Problem-solving and patience under pressure
Basic computer/system navigation skills
Ability to handle high-volume calls
Pay: From RO450.000 per month
Work Location: In person