Description
Web Support Coordinator
Destekweb LLC - Al Rayyan, Qatar
Position Overview
Key Responsibilities
- Monitor, maintain, and update client websites to ensure optimal performance and uptime
- Respond to and resolve website-related support tickets in a timely manner
- Coordinate with developers and designers to implement fixes, updates, and improvements
- Assist clients with content updates, image uploads, and minor layout adjustments
- Conduct routine website testing (links, forms, responsiveness, loading speed)
- Track and document recurring issues and recommend long-term solutions
- Ensure website security updates and plugin/theme maintenance are applied regularly
- Communicate clearly with clients regarding issue status and resolution timelines
- Maintain accurate records of support requests and resolutions in ticketing systems
- Support SEO and analytics teams with basic website adjustments when required
Requirements:
- Bachelor’s degree in IT, Computer Science, Web Development, or related field
- Experience in website support, IT helpdesk, or web coordination role
- Basic understanding of HTML, CSS, and CMS platforms (WordPress preferred)
- Familiarity with website hosting, domains, and FTP tools
- Strong problem-solving and communication skills
- Ability to multitask and manage multiple client requests
- Customer-focused mindset with attention to detail
- Knowledge of troubleshooting website performance and errors
Preferred Skills
- Experience with WordPress, Shopify, or similar CMS platforms
- Basic knowledge of SEO and website analytics tools (Google Analytics, Search Console)
- Understanding of UI/UX principles
- Experience with ticketing systems (e.g., Jira, Zendesk, Freshdesk)
Work Environment
- Office-based in Al Rayyan, Qatar:
- Collaborative team environment with developers, designers, and digital marketers
- Fast-paced support operations with multiple client accounts
الراتب المدفوع: QAR٠٫٠٠ لكل عام
موقع العمل: بشكل شخصي