Description
Job Opportunity: Help Desk Supervisor
Location: Doha, Qatar
Company: Hyundai D-Ground Support
About Us
Hyundai D-Ground Support is a leading provider of technical and operational support solutions in Doha, specializing in IT services, ground operations systems, and digital transformation. We are committed to delivering reliable, efficient, and customer-focused technology support to ensure seamless operations. As we expand, we are seeking a skilled Help Desk Supervisor to lead our IT support team and oversee daily service desk operations.
Role Overview
The Help Desk Supervisor will be responsible for managing the IT help desk team, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction. This role requires leadership, technical expertise, and the ability to implement best practices in IT support.
Key Responsibilities
- Supervise and mentor the help desk team to deliver outstanding technical support.
- Manage daily operations of the IT service desk, including ticket assignment and resolution.
- Handle escalated issues and provide advanced troubleshooting.
- Develop and implement help desk policies, procedures, and performance metrics.
- Collaborate with IT teams to resolve recurring issues and improve system reliability.
- Train staff on new technologies, tools, and customer service practices.
- Prepare reports on help desk performance and recommend improvements.
- Ensure compliance with company standards and Qatari IT regulations.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 5+ years of experience in IT support, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting methodologies.
- Experience with ticketing systems, CRM platforms, and ITIL practices.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with a commitment to service excellence.
Why Join Us?
- Lead IT support operations for one of Doha’s growing technology service providers.
- Play a key role in enhancing Hyundai D-Ground Support’s customer experience.
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Supportive, innovation-driven, and service-focused work culture.
Pay: Up to QAR20,000.00 per month
Work Location: In person