Description
Job Overview
Duties
- Welcome guests warmly upon arrival and assist with check-in procedures
- Provide information about hotel services, amenities, and local attractions
- Manage reservations and room allocations efficiently
- Address guest concerns promptly and escalate issues when necessary
- Maintain a high standard of cleanliness and organisation in the reception area
- Collaborate with team members to ensure smooth daily operations
- Support with administrative tasks such as data entry and documentation as required
Experience
- Previous experience in hotel or hospitality environments is desirable but not essential; training will be provided
- Strong communication skills, including phone etiquette and active listening abilities
- Multilingual or bilingual skills are highly advantageous for assisting diverse guests
- Experience in guest services or customer care roles will be beneficial
- A friendly demeanour with a professional attitude and excellent organisational skills
- Ability to work effectively during evening hours and adapt to a fast-paced environment
Shift Patterns: Evenings Only
Monday to Sunday - 2.30pm-11.00pm, or 4pm-11.00pm
This position offers an engaging work environment where guest satisfaction is our priority. We value proactive team players who are eager to contribute positively to our guests' experience.
Pay: £12.71 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme
Work Location: In person