Student Coordinator

About Us:
Notation School is an online platform dedicated to providing personalized music education to students worldwide. We offer 1:1 music classes conducted through Zoom, with a mission to make music learning accessible to all.

Responsibilities:
Class Coordination:

• Schedule and manage online music classes.
• Ensure all classes start on time and handle any technical issues that may arise.
• Coordinate rescheduling of classes and manage class cancellations.

Communication:

• Serve as the primary point of contact for students, parents, and teachers.
• Handle inquiries and resolve issues promptly and professionally.
• Send reminders for upcoming classes and important deadlines.

Administrative Support:

• Maintain accurate records of student attendance and progress.
• Assist with student onboarding and orientation.
• Coordinate the distribution of class materials and resources.
• Create and manage files for teachers and students as needed.

Program Management:

• Assist in organizing and scheduling student assessments and exams.
• Monitor and report on student progress and feedback.

Teacher Support:

• Manage teacher schedules and coordinate substitute teachers when necessary.
• Facilitate communication between teachers and parents regarding student progress and issues.

General:

• Manage Zoom accounts to ensure uninterrupted service for our students and teachers.
• Maintain seamless communication with all stakeholders through various channels.
• Implement and enforce school policies in managing teachers and students.
• Oversee fee collection and invoicing processes.
• Work to retain enrolled students and foster institutional growth.
• Support student growth by communicating needs to staff and assisting in hiring when necessary.
• Verify the accuracy of reports submitted by teachers or staff members.
• Uphold a courteous image of the institution with all stakeholders.
• Follow defined customer service processes and protocols.

Qualifications:

• Bachelor's degree or equivalent, with minimum first division.
• Freshers Only
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management abilities.
• Proficiency in computer skills and familiarity with relevant tools (Google Sheets, Zoom, CRM, etc.).
• Passion for music education and dedication to customer satisfaction.

Work Schedule:

• On-desk Duty Hours: 8.5 hrs
• Work Shift: 10 am to 10 pm

Learning Opportunities:
At Notation School, we are committed to your professional growth. As a Student Coordinator, you'll have the chance to develop valuable skills in customer service, project management, and online education. You will gain hands-on experience with leading technology platforms, enhance your problem-solving abilities, and contribute to an innovative music education environment. Join us and be part of a dynamic team that supports your career advancement while making a difference in the lives of students and teachers!

Equipment Required:

• Computer/Laptop with broadband internet connection
• Webcam and headset
• Power backup for uninterrupted work
• Quiet, distraction-free working environment with good lighting

Additional Requirement:
This job will require you to work on Zoom with your camera on while communicating with teachers, students, parents, and other staff members.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

• Do you have Internet, Inverter and Computer?

Education:

• Bachelor's (required)

Language:

• English (required)

Location:

• Lucknow, Uttar Pradesh (required)

Work Location: Remote