EMPREGO

Tennis Sales & Client Coordinator

Pro Tennis Academy-Dubai, United Arab Emirates

Tennis Sales & Client Coordinator (Reception-Based Role)Position Overview

We are looking for a driven and customer-focused Tennis Sales & Client Coordinator to handle incoming inquiries and convert them into confirmed bookings and long-term clients.

Key ResponsibilitiesSales & Client Conversion

  • Respond to all incoming inquiries (calls, WhatsApp, walk-ins, social media) promptly and professionally.
  • Understand client requirements (age, level, availability, goals) and recommend suitable coaching programs.
  • Actively convert inquiries into bookings and package sales.:

  • Follow up with leads to maximize conversion rates.
  • Promote lesson packages, memberships, and ongoing programs to increase revenue.

Scheduling & Coordination

  • Coordinate with coaches to identify the best fit based on level, timing, and availability.
  • Work closely with admin team to schedule and confirm bookings.
  • Ensure all bookings are properly entered into the system.
  • Manage court availability and optimize scheduling efficiency.

Customer Experience

  • Serve as the first point of contact and provide a professional, welcoming experience.
  • Build strong relationships with clients to encourage repeat bookings.
  • Handle client concerns and provide quick, effective solutions.

Administrative Support

  • Maintain accurate records of bookings, payments, and client interactions.
  • Process payments and issue receipts.
  • Prepare daily/weekly reports on inquiries, conversions, and bookings.

Operations & Support

  • Assist in promoting programs, events, and seasonal offers.
  • Support coaches and management with communication and coordination.
  • Ensure smooth day-to-day front desk and sales operations.

Requirements:

  • Proven experience in sales, customer service, or front desk roles (sports or hospitality preferred).
  • Strong ability to close sales and handle client objections confidently.
  • Excellent communication skills (verbal and written).
  • Ability to multitask and work in a fast-paced environment.
  • Organized and detail-oriented.
  • Comfortable using booking systems, CRM tools, and POS systems.
  • Flexible to work evenings and weekends.

Preferred Qualifications

  • Experience in tennis, padel, or sports academies.
  • Bilingual (English + Arabic or other languages).
  • Background in sales, lead conversion, or client relationship management.

What We’re Looking For

  • A sales-driven mindset (not just a receptionist).
  • Someone who can turn inquiries into paying clients consistently.
  • Strong coordination skills between clients, coaches, and operations.
  • Energetic, confident, and results-oriented personality.

Pay: From AED3,000.00 per month

Work Location: In person