Description
_Who are we? _
- For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and
- more fun with those we love. We are Made for Life.
_Our mission statement: _ - Crafting clothes for life’s everyday adventures. Today, tomorrow and always.**
_Our Product formula: _ - Considered style. Trusted Quality. B Corp certified.**
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality - within our workforce to ignite an inclusive foundation for us all to build from and truly connect
- with our customers, colleagues, and communities alike. You play a key part in creating an
- environment free from prejudice, racism, sexism, harassment, bullying and any other form of
- marginalisation in our workplaces.
Role Summary
- You put the customer at the heart of everything that you do, as the face of our business, greeting
- and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely
- attentive and interested in our customers needs and will have the opportunity to learn all about
- our lovely products to ensure you can be as helpful as possible.
- Role Responsibilities
- To both greet and thank customers along with wishing them a fond farewell in a warm
and friendly manner, ensuring they have had a memorable experience with us
- Provide exceptional service at all times utilising your knowledge to help our customers
find the best products to suit them for in-store and multi-channel sales
- Efficient and attentive service at the tills - processing sales, orders and refunds
- Processing deliveries and helping to get all of the replenishment and new stock onto the
- shop floor- General housekeeping and tidying of the shop floor and back of house
- Keeping up to date with company activity and promotions
- Supporting floor moves, sale set ups and launches
- To abide by all FatFace policies and procedures
- Ensure GDPR procedures are adhered to at all times
- Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times’
Skills and Experience
- Experience in a customer service environment is desirable but not essential
- Store Crew
- Job Description
Sensitivity: General
- Excellent interpersonal and communication skills
- Positive can-do attitude
- Ability to work productively in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player
- Great time management
- Role Competencies
- To deliver excellent customer service standards focussing on customer needs and
satisfaction
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand
vision and values through everything you do
- Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times
- Proactively provide a personal, genuine and authentic approach
- Acting with integrity, demonstrates a passion for, interest in and understanding of others
- Values and respects the team at all levels, getting on well with everyone around you
- Play an active and positive part in the team by embracing every opportunity to be a part of
- what’s going on- Ability to enhance relationships with appropriate use of humour and tailoring your
- approach for each individual interaction- Proactively offer customer alternative ways to buy across our whole multichannel
- proposition- Proactively deliver on all operational standards to maintain expected requirements
across all core components including handling deliveries, VM, health and safety, general
- housekeeping and stock replenishment
FatFace Benefits:
Financial & Protection Benefits
- Sick pay allowances
- Critical Illness Income protection/ Death in service (for salaried colleagues)
- Pension scheme - with net deduction and salary sacrifice options
- Dental insurance (colleague funded)
Discounts & Perks
- 60% off FatFace products
- 25% discount at Next stores (across full price products)
- O2 phone discount
- Discounted gym membership
- Cycle to Work scheme (for salaried colleagues)
- EV vehicle scheme (for salaried colleagues)
- Perkbox - our online platform offering:
- Day-one access
- o Exclusive brand discounts
- o Wellbeing content
- o Home workouts and more
Health & Wellbeing
- Specsavers eye care scheme
- Eye tests and contributions to glasses
- Store Crew
- Job Description
Sensitivity: General
- We are committed to building a diverse and inclusive team. If you’re excited about this role but
- fit.
- Free period products
- EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support
Learning & Development
- THRIVE - our learning management system:
- Day-one access
- o 1,000s of learning resources
Time Off & Leave - 25 days holiday plus bank holidays
- Sabbatical leave (in line with service)
- Enhanced family-friendly policies - including enhanced maternity leave