Description
Orientation:Friday, June 12th from 9am-2pm, remotely.
Training: Onsite training begins the following Monday, June 15th from 8am-2:00pm, Monday-Friday.
Regular Schedule:Monday-Friday 4pm to 12:30am plus overtime, if required.
* You will be required to work in the paper preparation process during the high season*
Purpose: A Quality Assurance Representative I independently inspects a few standardized procedures items or operations. This position involves auditing of quality standards and preparation of reports.
Essential Duties and Responsibilities:
Reviews completed work and administers the company's quality control procedures to ensure all client work is at or above required accuracy rates:
Review all scanned documents.
- Review doc ID and dates for accuracy.
- Review and log error codes.
- Make corrections for identified errors.
- Verify completed work and perform all program checks specified at the beginning and at the end of a job.
- Conduct auditing of completed client work to check for accuracy.
- Audit completed work of Quality Assurance Representative I.- Complete paper to image audit.
- Update operators Quality Control reports.
- Completes QC meetings with team members to discuss and review errors.
- Reference work instructions as needed.
- Required to attend mandatory meetings and trainings, work scheduled overtime with mínimal notice, and perform other duties as assigned per business needs.
Qualification Requirements -
**To perform the job successfully, an individual should demonstrate the following:
- Must be at least 18 years of age.
- Able to read, write and speak English.
- Able to maintain confidential information.
- Successfully pass and maintain acceptable background checks and security clearances.
- Must have knowledge of the General Clerk I position.
- Able to type 8,000 keystrokes per hour.
- Basic computer knowledge and Microsoft Suite experience.
- Ability to problem solve and think critically.
- Above average written and verbal communication.
Perks and Benefits:
- Unpaid Time Off (Paid Time Off after 1 year of service)
- Paid Sick Time
- Paid Holidays
- Company Paid Life Insurance
- 401k/Roth IRA Match available after waiting period
- Medical, Dental, and Vision insurance available after waiting period