Description
Team
In Store
- Store
- Fulham
- Location
- London, Greater London
- Contract type
- Permanent
- Position type
- Part Time
- Salary
- £13.41 p/h + £3.00 p/h unsocial premium
- Closing date: 28th May 2026
Retail Quiz:
Find out if you fit the role.
Take Your Marks:
Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores.
Let's get started
- Intro
- About the role
- Meet the Team
- Our Support
- Benefits
- Colleague Networks
- How to Apply
How We Hire:
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
About the role:
- All the details
Work Pattern
- Monday 19:00-23:00
- Tuesday 19:00-23:00
- Friday 19:00-23:00
- Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you’ll embrace the challenge.
Meet the Team:
Our Support:
Mentorship:
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working:
We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.
Benefits:
Wellbeing hub:
Get access to resources to support your wellbeing, including a free virtual GP service.- Wellbeing hub
- Wellbeing hub:
Get access to resources to support your wellbeing, including a free virtual GP service.- Giving back - Giving back:
Support your favourite charities by donating through your pay or even volunteering for them.- Pay - Pay:
Earn a competitive salary.- Colleague discount - Colleague discount:
After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
Please note only contracts of more than 12 weeks are eligible for this benefit.- Time off
- Time off:
Competitive holiday entitlement with the potential to buy extra holiday days.- Life assurance - Life assurance:
Get cover for twice your salary up to age 70 (double with our Pension Plan).- Workplace savings - Workplace savings:
We’ll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.- My Choices - My Choices:
Save on everyday costs through discounts and offers and get access to great health benefits.- Cycle to work - Cycle to work:
Bike/accessory hire with Cycle to Work and save on tax and national insurance.- Smart tech - Smart tech:
Buy the latest technology with interest-free financing directly from your salary.- Family friendly policy - Family friendly policy:
Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family. - Wellbeing hub
- Giving back
- Pay
- Colleague discount
- Time off
- Life assurance
- Workplace savings
- My Choices
- Cycle to work
- Smart tech
- Family friendly