Description
Key Responsibilities
- Manage day-to-day coffee shop operations
- Supervise, train, and motivate staff
- Ensure excellent customer service and guest satisfaction
- Monitor inventory, ordering, and stock control
- Maintain hygiene, food safety, and quality standards
- Handle cash management, POS operations, and daily sales reports
- Prepare staff schedules and manage attendance
- Control operational costs and improve profitability
- Resolve customer complaints professionally
- Coordinate with suppliers and management
Requirements:
- Minimum 2-5 years of experience in coffee shop or café management
- Strong leadership and communication skills
- Knowledge of specialty coffee and café operations preferred
- Experience with inventory management and POS systems
- Ability to work under pressure in a fast-paced environment
- UAE experience is an advantage
- English language proficiency required
Work Location: In person