Description
Bilingual Customer Service Representative
Êtes-vous parfaitement francophone et passionné par l’excellence du service client ? Rejoignez notre équipe qui soutient une grande marque canadienne de services bancaires numériques.
You’ll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:
- Assist French-speaking customers with their Account and Mastercard services
- Investigate and resolve fraud claims and payment disputes
- Document cases clearly and follow all compliance and data security protocols
- Escalate complex cases when needed and collaborate with internal fraud teams
Requirements:
- Fluent in French and proficient in English
Pay: R10 000,00 - R12 000,00 per month
Work Location: In person