Description
Helpdesk Operations Team Lead
Location: Quadronica Tech Support, Manama, Bahrain
About Us
Quadronica Tech Support is a leading IT support provider in Bahrain, specializing in delivering reliable helpdesk services, infrastructure support, and customer-focused solutions. We pride ourselves on ensuring seamless IT operations for businesses across industries.
Role Overview
We are seeking an experienced Helpdesk Operations Team Lead to oversee daily helpdesk activities, manage support staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a commitment to operational excellence.
Key Responsibilities
- Team supervision: Lead and mentor helpdesk staff, assign tasks, and monitor performance.
- Technical support oversight: Ensure efficient troubleshooting, ticket resolution, and escalation processes.
- System monitoring: Oversee IT systems and networks to minimize downtime.
- Training & development: Provide ongoing training and guidance to team members.
- Client relations: Maintain strong communication with clients, ensuring satisfaction and timely updates.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Quadronica Tech Support.
Pay: Up to BD1,200.000 per month
Work Location: In person