Description
IT Service Desk Coordinator
Location: Arte da Nova Era IT, Riffa, Bahrain
About Us
Arte da Nova Era IT is a forward-thinking technology solutions provider in Bahrain, specializing in IT support services, infrastructure management, and digital transformation. We are committed to delivering reliable systems and exceptional service to businesses across industries.
Role Overview
We are seeking a proactive IT Service Desk Coordinator to manage service desk operations, oversee ticketing systems, and ensure timely resolution of technical issues. This role requires strong organizational skills, communication abilities, and a passion for IT support excellence.
Key Responsibilities
- Service desk management: Coordinate daily service desk activities, assign tickets, and monitor resolution times.
- Technical support: Provide first-level troubleshooting and escalate complex issues to senior staff.
- Client communication: Maintain strong relationships with clients, ensuring satisfaction and timely updates.
- System monitoring: Track IT systems and networks to minimize downtime.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes.
- Process improvement: Recommend enhancements to service desk workflows and support processes.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- 2-4 years of experience in IT support or service desk coordination.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and organizational skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary (average range in Riffa:BHD 400-850, depending on experience).
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Arte da Nova Era IT.
Pay: Up to BD850.000 per month
Work Location: In person