Description
IT Helpdesk Supervisor
Location: Broadcast Associes Support, Riffa, Bahrain
About Us
Broadcast Associes Support is a trusted IT services provider in Bahrain, specializing in technical support, infrastructure management, and digital solutions. We are dedicated to delivering reliable systems and exceptional client service across industries.
Role Overview
We are seeking an experienced IT Helpdesk Supervisor to oversee daily helpdesk operations, manage support staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a commitment to service excellence.
Key Responsibilities
- Team supervision: Lead and mentor helpdesk staff, assign tasks, and monitor performance.
- Technical support oversight: Ensure efficient troubleshooting, ticket resolution, and escalation processes.
- System monitoring: Oversee IT systems and networks to minimize downtime.
- Client communication: Maintain strong relationships with clients, ensuring satisfaction and timely updates.
- Training & development: Provide ongoing training and guidance to team members.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Broadcast Associes Support.
Pay: Up to BD1,100.000 per month
Work Location: In person