Description
IT Helpdesk Team Lead
Location: Jdwllx Technology Hub, Manama, Bahrain
About Us
Jdwllx Technology Hub is a leading IT solutions provider in Bahrain, specializing in technical support, infrastructure services, and digital transformation. We pride ourselves on delivering reliable systems and exceptional service to businesses across industries.
Role Overview
We are seeking an experienced IT Helpdesk Team Lead to oversee helpdesk operations, manage support staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a commitment to service excellence.
Key Responsibilities
- Team supervision: Lead and mentor helpdesk staff, assign tasks, and monitor performance.
- Technical troubleshooting: Oversee resolution of hardware, software, and network issues.
- Client communication: Maintain strong relationships with clients, ensuring satisfaction and timely updates.
- System monitoring: Ensure IT systems and networks operate efficiently with mínimal downtime.
- Training & development: Provide ongoing training and guidance to team members.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within Jdwllx Technology Hub.
Pay: Up to BD1,100.000 per month
Work Location: In person