Description
IT Support Team Lead
Location: PFM4 Corporate IT, Isa Town, Southern Governorate, Bahrain
About Us
PFM4 Corporate IT is a trusted provider of IT solutions in Bahrain, specializing in technical support, infrastructure services, and digital transformation. We are committed to delivering reliable systems and exceptional service to businesses across industries.
Role Overview
We are seeking an experienced IT Support Team Lead to oversee support operations, manage helpdesk staff, and ensure timely resolution of technical issues. This role requires strong leadership, technical expertise, and a dedication to service excellence.
Key Responsibilities
- Team supervision: Lead and mentor IT support staff, assign tasks, and monitor performance.
- Technical troubleshooting: Oversee resolution of hardware, software, and network issues.
- Client communication: Maintain strong relationships with clients, ensuring satisfaction and timely updates.
- System monitoring: Ensure IT systems and networks operate efficiently with mínimal downtime.
- Training & development: Provide ongoing training and guidance to team members.
- Reporting: Prepare performance reports and recommend process improvements.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 4-6 years of IT support experience, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networks, and troubleshooting practices.
- Excellent communication and leadership skills.
- Certifications such as ITIL, CompTIA, or Microsoft are an advantage.
Compensation & Benefits
- Competitive monthly salary
- Housing allowance, transportation, and health insurance.
- Career growth opportunities within PFM4 Corporate IT.
Pay: Up to BD1,150.000 per month
Work Location: In person